Legal notice

You are currently connected to the booking engine of Hôtel de Tourrel. The user having access to this site agrees to comply with the current general terms and conditions of use:

Hotel owners: Ralph Hüsgen, Margot Stängle

Hôtel de Tourrel SARL
5 Rue Carnot
13210, Saint-Rémy-de-Provence
France

Tel: +33 (0)4 84 35 07 20
Fax: +33 (0)4 84 35 07 09
Siret number: 800 021 800 00019
This site is published by: Ralph Hüsgen
Web provider: Ralph Hüsgen
Photography credits: Bruno Suet
Architect: Margot Stängle

General Information

By default, when you access our website, our web server collects certain information such as the IP address, the version and type of browser used to access our site, the website from which you visit us, the date and the duration of your visit. This IP address does not allow us to identify the user and nor is this our goal. You can browse through our website without having to provide personal data.

If you wish to book through our website, we may collect and process the following data:

  • Contact details (first and last name, email address, telephone number)
  • Payment method and credit card details (for transaction and reservation purposes)
  • Your arrival and departure dates
  • Please note that we may also collect additional information such as country, city, address, zip code, purpose of the visit and other questions/comments.

These data are transferred to our institution via our reservation system. We use this data for statistical purposes only which allow us mainly to improve the content and user experience of our website and to offer relevant offers and information to our customers. The processing of such data is strictly necessary for the proper execution of our services and allows us to meet the obligations towards our clients. Your data is processed for the following purposes:

  • Manage your reservation and request of accommodation
  • Manage your stay in our Hotel and monitor your consumption (minibar, bar, restaurant)
  • Manage our customers relations before, during and after your stay (Preferences and requirements of our
    clients)
  • Predict and anticipate future behavior and create a loyalty program
  • Ensure the management of customer files that have had an aggressive or inappropriate behavior in the hotel
    premises when staying with us
  • Conduct analyses in order to determine your interests, travel patterns, booking history and customer profile to
    communicate relevant and value adding offers and perform a personalized service.

The provision of personal data is neither required by law nor required by contract and you are under no obligation to provide personal information. However, please note that the provision of personal data may be partially required as part of our services. If you do not provide the information, we specify to be necessary, we may not be able to provide you with the full scope of our services such as making a reservation.
You have the right at any time to withdraw any consent you have given regarding the processing and storage of your data. Please note that this will only effect future processing. The lawfulness of processing data carried out on the basis of your initial consent will not be affected.

Supply of data to third parties

Unless otherwise stated in this declaration, any data you share with us, or any data we collect from you while using our website, will be kept secret and will not be shared with third parties, except in situations where it is a legal obligation, or when this data has to be transmitted for purposes of implementing the contractual relationship you sign up to. Third party partners and businesses, including online payment providers, will only access this data when it is necessary to process your order.

Marketing communication

On our website, you can choose to receive marketing communications. In this case, we process data such as your email address, your consent and your acknowledgment of our privacy policy. We will send you marketing communications for an indefinite period until you unsubscribe or decide not to receive further communications. If you no longer wish to receive marketing communications, you may object to them at any time without any fees.

Responsibility

The user agrees not to transmit on this site any information that could lead to civil or criminal liability and undertakes not to disclose via this site any information that is illegal, defamatory or contrary to public order. SARL Hotel de Tourrel makes every effort to provide users with information and/ or tools available and verified, but cannot be held responsible for errors, lack of availability of information and / or the presence of viruses on his website www.detourrel.com. Sites outside SARL Hotel Tourrel with a hypertext link to this site are not under the control of SARL Hôtel de Tourrel, which therefore declines all responsibility for their content. The user is solely responsible for their use.

Copyright

The presentation and all of its elements including logo, domain name, photographs, texts, drawings, trademarks, illustrations and other apparent files on the site www.detourrel.com are protected by the intellectual property laws in force, and belong to Hôtel de Tourrel SARL or have been authorized for its use. No element of the site of www.detourrel.com can be copied, reproduced, modified, reedited, distorted, transmitted or distributed in any way whatsoever, under any medium whatsoever, in a partial or integral way, without the written or prior authorization of Hôtel de Tourrel SARL; except for strictly personal, private, non-commercial use and without any modification of any of the material appearing on this site. The following statement must appear on any authorized reproduction, in part or in whole, of the content of the site: « @Copyright SARL Hôtel de Tourrel ». Any use not expressly authorized of the site or its elements is considered as an infringement of the rights of SARL Hotel de Tourrel and is punishable as such under articles L.335-2 and following the code of the intellectual property.

Cookies

This website uses cookies to collect data for statistical purposes. Cookies are small text files transferred from an internet server to your browser and are stored on your computer’s hard drive. When you browse our site, the information stored in the cookies monitors your activity and provides us with key information that facilitates and optimizes your browsing. Among other things, the data stored in the cookies allows us inter alia to automatically recognize you the next time you visit our website, which will facilitate your use of the same. If you do not want cookies stored on your computer, you can use your browser settings to decline the use of cookies on our website. However, please note that disabling cookies may limit the functionality of our site and may result in a decreased user experience.

Updating our privacy policy

The use of our website implies the full and complete acceptance of the general terms and conditions of use described above. New legal requirements or changes or new features on our website may require an update of our privacy policy. In this case, any additional information will be provided and updated here. We therefore recommend reviewing our privacy policy periodically. The date of the latest version of our privacy policy can be found below:

12 December 2022